Selling setup
Seller-owned checkout
Connected store · Manual orders · API orders
CustomCat
The buyer pays through the seller's store or sales channel. CustomCat charges the seller separately for fulfillment.
Connected store Manual orders API orders
At a glance
Supplier-level facts. Product prices and product availability are shown in the comparison pages.
Buyer support
Seller
Starting plan
Lite · Free
Pro $30/mo
Production model
Direct production
No facility selector; one disclosed production operation
Custom packaging and inserts
Plain white-label packaging only
A seller return address must be a valid US address
API and webhooks
REST API and shipped-order webhooks on every plan
Test orders use a sandbox flag; there is no separate full sandbox
Who handles what?
Checkout, tax, support, and fulfillment responsibility can change with the checkout or fulfillment workflow.
Connected store
The sales channel takes checkout; CustomCat charges fulfillment separately. The seller faces the buyer; CustomCat handles documented fulfillment defects.
- Checkout
- Sales channel
- Retail responsibility
- Seller
- Retail tax
- Seller
- Buyer support
- Seller
- Refunds
- Seller
- Production
- CustomCat
Manual orders
The seller supplies the order; CustomCat charges fulfillment separately. The seller faces the buyer; CustomCat handles documented fulfillment defects.
- Checkout
- Seller
- Retail responsibility
- Seller
- Retail tax
- Seller
- Buyer support
- Seller
- Refunds
- Seller
- Production
- CustomCat
API orders
The seller supplies the order; CustomCat charges fulfillment separately. The seller faces the buyer; CustomCat handles documented fulfillment defects.
- Checkout
- Seller
- Retail responsibility
- Seller
- Retail tax
- Seller
- Buyer support
- Seller
- Refunds
- Seller
- Production
- CustomCat
| Mode or workflow | Checkout | Retail responsibility | Retail tax | Buyer support | Refunds | Production |
|---|---|---|---|---|---|---|
| Connected store The sales channel takes checkout; CustomCat charges fulfillment separately. The seller faces the buyer; CustomCat handles documented fulfillment defects. | Sales channel | Seller | Seller | Seller | Seller | CustomCat |
| Manual orders The seller supplies the order; CustomCat charges fulfillment separately. The seller faces the buyer; CustomCat handles documented fulfillment defects. | Seller | Seller | Seller | Seller | Seller | CustomCat |
| API orders The seller supplies the order; CustomCat charges fulfillment separately. The seller faces the buyer; CustomCat handles documented fulfillment defects. | Seller | Seller | Seller | Seller | Seller | CustomCat |
Plans
Published recurring prices and the main limits attached to each plan. Product-level discounts still vary by product.
Lite
Free
Standard catalog pricing · 1 user
Pro
$30/mo
$300/yr
Advertised 20–40% catalog discount · up to 5 users
Enterprise
Custom pricing
Contract pricing and services
Production and routing
How production is assigned and whether its origin can be chosen or seen.
Direct production
Catalog products are disclosed as printed and shipped from Detroit.
- Facility choice Unavailable
- No facility selector; one disclosed production operation
- Origin visibility Available
- Detroit, Michigan, United States
Branding and tools
White-label behavior, branding limits, APIs, and additional order workflows.
Custom packaging and inserts
Unavailable
Plain white-label packaging only
- A seller return address must be a valid US address
Seller Return Address Requires Us Address
API and webhooks
Available
REST API and shipped-order webhooks on every plan
- Test orders use a sandbox flag; there is no separate full sandbox
API orders
Sources and verification
Open any fact to see the bounded claim, date checked, and its official sources.
Direct fulfiller attached to seller-owned checkout Sources
Connected store Manual orders API orders
For automated consumer sales, CustomCat connects to a seller-owned store rather than supplying a hosted consumer storefront. The buyer pays the seller through the store's processor; CustomCat separately charges the seller for product and shipping. Manual orders can be placed without connecting a store. Retail tax responsibility follows the seller's external channel/jurisdiction; CustomCat can charge tax on the seller's fulfillment purchase unless exempt.
Checked Aug 9, 2026 What is CustomCat? Orders & Fulfillment FAQs sales-tax explanation manual orders
Lite, Pro, and Enterprise plan structure Sources
Lite plan Pro plan Enterprise plan
Lite is free with standard catalog pricing and one account user. Pro costs USD 30/month or USD 300/year, advertises 20–40% off standard catalog prices, and supports up to five users. Enterprise is custom-priced with volume discounts, unlimited users, an account specialist, production escalation/SLA, and API technical support. The Pro discount is an advertised range, not a guaranteed selected-product saving.
Checked Aug 9, 2026 current plan comparison CustomCat FAQ user-role limits Sanitized authenticated observation
Also checked in a signed-in supplier dashboard. Private account details were not retained.
Single disclosed Detroit production origin Sources
Ships from the disclosed US origin
CustomCat presents itself as the factory and says its catalog products are printed and shipped from its Detroit production operation. It does not present a provider marketplace, automatic multi-country production network, or origin selection.
Plain white-label shipping without advanced branding Sources
Seller Return Address Requires Us Address
Orders use plain white-label packaging and can display the seller's store name and return address on the shipping label. CustomCat does not currently offer custom neck tags, labels, packaging, or inserts. A seller-provided return address must be a valid US address; otherwise CustomCat's address is used, and parcels returned there cannot be reshipped and are donated.
Seller handles buyers and returns; CustomCat handles documented defects Sources
Connected store Manual orders API orders
Buyers contact the seller for general service and returns. CustomCat does not process returned merchandise for sellers. For documented CustomCat defects/errors, the seller submits photos through the account and CustomCat provides a no-cost replacement; buyer-error returns/refunds are generally outside its coverage.
API and shipped-order webhooks on all plans Sources
API orders
CustomCat documents REST access on all plans for catalog/SKU retrieval, order submission/management, status, inventory, and tracking, plus shipped-order webhooks. API stores cannot manage orders created through direct ecommerce integrations. There is no full sandbox; a sandbox flag is used for test submissions.
Also checked in a signed-in supplier dashboard. Private account details were not retained.
Reported production locations
Locations publicly reported by this supplier or its print providers. The production origin for a particular product or order may differ. This is not a delivery-destination map.
United States
1 reported location
-
Detroit, Michigan
Reported facility · Owned
CustomCat reports that its products are printed and shipped from this facility.
CustomCat General FAQ · Observed Aug 12, 2026
No public production-related location was found for this provider in the current source.